3 ANS GARANTI KADO

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Offer valid from 8^th December 2023 to 15^th January 2024.

Applicable on all Samsung Smartphones

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DEFINITONS

The following definitions will apply to this contract:

1. “Company” means Le Warehouse Limited trading under the name of “361”.
2. “Contract” means the extended warranty (Cerise) contract between the company and the client.
3. “Labour” means any costs incurred by the Company for the repair or replacement of the Product.
4. “Manufacturer’s Warranty” means the warranty provided by the manufacturer of the Product at the time of purchase.
5. “Product” means the (name of) the product (information) purchased as per details stated in this contract.
6. “Repairs” means the costs incurred by the Company to restore the Product to a good working condition.
7. “Replacement” means the costs incurred by the Company to change the Product by a new one.
8. “Spare Parts” means separate parts used to replace old or broken parts in the Product.
9. “Transport” means the costs incurred by the Company to for the transfer of the Product from the customer to the Company and vice versa.

CERISE EXTENDED WARRANTY COVERAGE

1. This contract extends the terms and conditions of the Manufacturer’s Warranty for a further period commencing on the expiry date of the Manufacturer’s Warranty and ending on the date stated as the Warranty End Date in this Contract, provided full payment of the applicable fee has been made. Once the aforesaid period has expired, there shall accordingly be no further warranty and/or guarantee applicable in respect of the Product and the customer shall have no recourse whatsoever against the Company in respect thereof after the warranty period.
2. This Contract applies to structural, electrical, and mechanical defects as contemplated by the manufacturer of the Product. Spare Parts and Labour are free of charge for such defects. Free Transport will be provided subject to the Product being above 30 kg or for TV sets bigger than 32”. All transportable products will need to be brought to the Company for repair
3. This contract is not transferable and only applies to the purchaser i.e., the person whose name appears at page 1
4. The additional warranty coverage is not provided by the Manufacturer and that the Manufacturer has no obligations or responsibilities under or in connection with the additional warranty period (Cerise Contract)

SERVICE PROCEDURE

In case the Product malfunctions, the customer will:

1. review the manufacturer’s instructions and user manual to see if the problem can be sorted out by himself;
2. report the breakdown/damage of the Product within 5 days of its occurrence, otherwise the claim may be denied;
3. contact any 361 showroom or the service centre hotline on 2020 410;
4. The additional warranty coverage is not provided by the Manufacturer and that the Manufacturer has no obligations or responsibilities under or in connection with the additional warranty period (Cerise Contract)
5. produce this original Cerise Contract, original sales receipt and accessories to ease the inspection and repair process;
6. should the failure/breakdown/damage not be covered by this Contract, the customer will be charged for the cost of the repair;

TERMS AND CONDITIONS

1. This Extended Warranty may only be purchased within 1 month from the delivery of the Product and only covers product which:
   • is purchased from any 361 showroom;
   • is used only in Mauritius; and
   • at the time of purchase, includes a complete and Manufacturer’s Warranty by the manufacturer of the Product valid in Mauritius
2. The contract is limited to the defects covered in the Manufacturer’s Warranty.
3. Any claims under this warranty are limited the purchase price of the Product.
4. The Company may replace, amend, supplement or delete these terms upon posting new terms and conditions of its Extended Warranty programme on its website www.361.mu. Any amendments to the terms and conditions will create a new version of the Terms and Conditions which will supersede and replace the current version and be binding on.

REPLACEMENT

1. In the event the Product cannot be repaired within 10 days of the complaint for any valid reason such as unavailability of Spare Parts or uneconomical repairs, the Company reserves the right, at its own discretion, to provide another product on loan depending on availability, or replace the Product with one of similar specifications. The retail value of the replacement will be equivalent to the original value of the product purchased, subject to availability.
2. If same the product is not available, but an equivalent one is, at a higher price, the customer shall pay for the price difference. The Customer may also select another product and bear the difference in price if the price of the selected product is higher. In case the customer chooses a product of lower price, the difference in price will not be reimbursed to the Customer.
3. The Company will retain the faulty part / product and the faulty part /product will become the property of the Company.

EXCLUSIONS

1. This contract shall not apply if the Manufacturer’s Warranty is still valid
2. The parties agree to exclude the Company’s liability for non-operating and cosmetics damages (e.g. paint or product finish, accessories used in or with the product, remote controls, video/audio heads, cables, cords, print leads, cartridges and other consumables such as toners, ribbons, drums, belts, tapes, tyres or software, batteries bulbs internal and external to the product, add-on options) incorporated in a product for which the contract was purchased are normal wear and tear items not integral to the functioning of the product or routine service.
3. Any malfunction resulting from additional items or accessories used in or with the product will not be covered
4. This contract shall not apply to domestic products being used for industrial or commercial purposes.
5. This contract shall not apply to batteries of, memory cards, removable data storage, air filters, water filters, lenses, microphones, knobs, belts, blades and any accessories of the Product
6. The warranty under this contract shall become null and void if the product is tampered, misused, or abused, damaged due to negligence, faulty installation, modified, serial number scratched or removed, system software used is incompatible with the apparatus, or problem resulting from a computer virus or if the product has been repaired, dismantled and reassembled, or opened by an unauthorised person (Misuse). A verification fee and transport cost will be charged to the customer for any such occurrence.
7. This contract covers normal use of the product and the Company does not warrant Misuse and improper handling, lack of care, abuse, accidents, (covered above) or further Acts of God or natural calamities (including but not limited to lightning strikes, earthquakes, power surge, cyclones, fire, explosion, torrential rain, any water damage and/or floods).
8. This Contract will not cover theft, damages caused by pets, animal or insect infestation or any other foreign object in the product.
9. Reception problems resulting from external sources will not be considered under this Contract.
10. The Company excludes its liability as to the destruction or damage of personal belongings, data or information contained or stored in the Product
11. The Cerise contract do not extend warranty period on any specific additional warranty provided by the manufacturer such compressors for ACs and fridges and screens for TVs. Any warranty provided by the manufacturer, on any part, beyond the Extended Warranty cover, will cover the part only. The Customer shall bear the cost of labour and transport.

LIMITATIONS OF LIABILITY

1. Notwithstanding anything to the contrary contained in this contract, the Parties shall not be liable to each other for any indirect, punitive, special, or consequential loss or damage, including without limitation, loss of profit, revenue, business or goodwill or any other similar matter suffered by the other, whether arising from negligence or breach of contract.
2. For any avoidance of doubt, this contract is not an insurance policy or guarantee. The Contract is a service contract and only covers products which fail to work properly or have defects due to material workmanship or performance.
3. The Company excludes all its liability that would result from the unavailability of the Product between the period of breakdown to that of repair or replacement.

CERISE DISCOUNT VOUCHER

1. At the expiry of the extended warranty period or as provided in clause 9.1, if the warranty is unused, i.e. no replacement or repairs have been done in the extended warranty period, the Company offers a voucher which the customer may use to purchase any product of its choice (Cerise Discount Voucher) subject to the terms set out at clause below
2. The Cerise Voucher:
   • is a discount voucher equivalent to the cash price of the extended warranty purchased.
   • is valid for a period of 6 months beginning on the date so stated on the Cerise Discount Voucher;
   • may only be redeemed against a value of up to 10% of the purchase price of the new product;
   • may only be redeemed if a Cerise extended warranty contract is purchased on the new product purchased;
   • is transferrable to any person so nominated by the customer;
   • non-refundable and cannot be exchanged for cash in part or full;
   • is valid for a single transaction only; and
   • may be used on selected brands and categories of products only (subject to applicable terms and conditions).
3. The management retains the right to reject any voucher that has been tampered with or found in any way unacceptable.

TERMINATION

1. The customer may terminate the contract before its expiry date. The customer will receive a Cerise Voucher (as defined above) on the date defined at clause below on the condition that prior to the termination of this contract, the Extended warranty had not been utilised.
2. In the event that the customer fails to pay the extended warranty for a period of three months, the Company reserves its right to terminate this Contract at its own discretion.
3. This contract terminates as soon as clause 5 is executed during the extended warranty period.
4. This contract terminates on the Warranty End Date stated on the front of this document.

CONTACT US

For any further enquiries and information, please contact us on 2020 410 or at your nearest showroom.

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